I'm ready to swear

We got an email from the committee of our little complex stating that we were eligibla for a 25% discount on internet and streaming services from Telus, with a phone number too. It applies to both new and existing customers.
"OK" sez I, "better check this out"
Telus' phone systems seem to take pleasure in informing me that agents are helping other customers, but don't worry, Telus  appreciates our business very much.
After what seemed like a millenium or two, a pleasant youg lady came on the phone and thanked me for being a Telus customer once again. After explaining why I called, she went away to check things out and said that my current pricing was "specia"l and that this promotion was only applicable to people paying the "regular" rate.
Strike one.
Trying to get through to the loyalty department to check on another potential discount had me waiting for over an hour on hold before and automated voice came on to politely inform me that "the offices are now closed, thank you for calling"
What's the fn point with these huge companies? 
It would appear that customer service only exists in Powerpoint slides at company meetings.
Strike two through 246


Ah well...