Pain

Today much much larger companies than mine have demonstrated how poor they are at service.

I run an IT Support company, and service is our game. We do it well, and it requires care, and ownership.

Larger corporates become a machine and no one sees the big picture, and you end up going round in circles. Openreach are a prime and serial offender.

This piece of art sums up my day. It's at the Biscuit Factory in Newcastle.