I'm NOT invalid, I'm fuming!!

I wrote a polite email to Blipcentral this morning asking when the new iPad app would be available and to be more specific than 'soon'. Soon was a word I used with children in the back of the car when they asked me 'Are we nearly there yet?' It wasn't an answer it was simple appeasement. I haven't had an answer yet.
HOWEVER (could you hear that coming?) today I only took one photo which was on my iPhone. When I tried to upload it this is the message I got ....the client is invalid!
Why am I invalid? I've used it before And it worked. Have I been punished for asking a perfectly civil question.?
If Blipcentral are following me then perhaps they could possibly help. I'm not only invalid....and fuming....and frustrated ....thoroughly fed up, I'm really disappointed.