The Power of Social Media

In the past week I've twice used Twitter to contact companies when I've not been happy with their service. The latest one was EDF.

We haven't been with them since we sold our house in Inverness in May last year but suddenly I get an email on Friday from them saying my 'latest bill' was £366, err sorry, what?!

A quick couple of direct messages on Twitter gave them the info they needed to investigate. I had a call from them today saying 'apologies we've made a mistake.' Brilliant! I didn't need to sit on the phone for ages, on hold, then have to explain to 7 people what has happened. Result!