it's times like these, it's time and time again

What a horrible, horrible evening it could have been if I'd let that bully of a woman get to me. Instead, I remained calm and professional and did what I had to do. Doesn't take away the fact that that's no acceptable way of talking to a professional but at least I kept it together. Getting home to a lovely thank you card from Luke and Nina and photos of me and James was just lovely, especially after today. It's times like these you realise how lovely the positive things in your life actually are.