A day full of disasters................

The first disaster happened at 7.40am while Ann was in the shower.............. She had a missed call from 'Dean' who left a voicemail and said he was our EDF technichen and would be at the property within half an hour??!! Duh!!! For any of you who follow our Blips regularly, you will know that we have a flat in Edinburgh that we have been having major EDF problems with since Nov 24. We had no communication from EDF that Dean was coming to visit us today. What an absolute shambles. 

Ann was there at the end of last week and if EDF had bothered to tell her that he was coming she could have re-arranged the appointment. My human just wants to get this problem sorted out and then change to another energy provider.

Long story short. We live in St Ives, but on the 18th November 2024, we had a new meter fitted in our Edinburgh flat because we were on the old RTS system and they wanted to change us over and put in a smart meter. …....Long story short again................. For some reason EDF did not register the new meter on their system and we've been having problems ever since. We can't even send in a meter reading because the new serial number on our new meter, which was fitted on 18 Nov 2024, isn't registered on their system. And we can't change to a different energy supplier because the new meter isn't registered. The whole thing has been an absolute nightmare for the last 9 months.

The problem has been with the ombudsman since 30 March 2025 and it should have been resolved by now, but has overrun it's time. ….........But that's a whole other story?!

…................Long story short again and a lot of toing & froing with the very lovely Dean (who actually doesn't even work for EDF – he's outsourced). And a lot of WhatsApp messages with EDF (because they don't seem to like to talk to customers in real life) 'Lauren' has said that she will re-schedule an appointment for us and let us know via WhatsApp. When I asked (via WhatsApp) when that will ben she replied saying she'd raised the appointment today. Seriously?!!! You couldn't make it up. Why does no one want to talk to any one anymore?

My human has had at least three similar disasters today (which she was going to RANT about) but her tea is ready now and she's hungry.

 ….........And actually does anyone care about our problems anyway?

…....................BUT.................... do you know what the best thing about today has been?................... The weather has been horrible (obv that's not the best thing about today). I had my morning walk along the beach in mizzle & drizzle and I had my afternoon play in the field in mizzle & drizzle. And then, the bestest thing of today, 'Mr Sunshine' came out to play. Ann sat on her wine drinking chair and had two glasses of wine & I just lay in 'good dog mode'. And now she's going to have chicken for dinner and I'm hoping to get a few little titbits. Yay!!!

PS – Maybe she'll RANT about all her other disasters another day. Lol!!!