No pain - but some controversy!

Yesterday's Blip was a cannula in my arm because I was getting the battery in my pacemaker replaced.

Ten years ago, when the pacemaker was first installed,
 I was shrouded in a green sheet, and staff immediately began a long discussion about prospective schools for their children and summer holiday plans. I felt like a piece of meat being totally ignored. Ever since I have felt bad about  not speaking up to complain.

This time it was a blue sheet and I was allowed a little spy hole. Just in case I said "You will be talking to me won't you?" in a jokey way. They reassured me that they would.

In fact all I got was "Can you feel this prick" a few times ,while they waited for the local anaesthetic to kick in..

Then I was subjected to a long, full-volume discussion between two members of staff about one their friend's/colleague's  housings problems, debates about parking issues, whether the police should  be involved, were drugs being used, grown there, etc, etc.

 EventuallyI made it be known that I did not want to hear about this while I was being operated on. After that there were merely whispered background conversations.

Afterwards the  main doctor apologised if I had been upset by the  behaviour of any of her staff. She did not apologise for any of the behaviour itself,  behaviour which I felt had been both rude and unprofessional. She did concede that maybe she should have stepped in..

Back on the ward the nurse who had been looking after me that day, returned from lunch and had heard of the event. I went over things again with her and she was very helpful. She provided me with ways I could carry the matter forward if I wanted to.Then, just  as I was about to leave, a more senior member of staff turned up wanting to discuss things.

Like the earlier doctor, she apologised if I had been upset. She assured me that her staff were highly trained and always had they  eye on the ball even though they might sound distracted. She asked me to say what I wanted THEM to do.

At the moment I am wondering what do do.. The easiest thing would be to just walk away rather than being sucked into some bureaucratic nightmare.

My current thoughts are:
I don't want any individual to be disciplined
I would like the NHS try to be improved so that the people they treat are not de-humanised
I don't like the way that it is us who are wrong because we are over-sensitive
Asking US what we want THEM to do is a bit of a cop-out

Any thoughts or experiences would be welcome


Am I being a snowflake?
Alan