the doctor still won't see you

I’m waiting for another blood test.  

A man walks in, signs himself in for an appointment and takes a seat.  A few minutes later, the receptionist calls him over:

“your appointment is for a phone call with the doctor”.

“no - it says ‘appointment’ on the text message”.  He shows her his phone.

 “yes, but if you scroll down it says ‘telephone call’” 

Man walks back to his seat, picks up his jacket and leaves.