Tales Of Customer Service

Just after Christmas I ordered some Really Useful Boxes from Rymans on a couple of days delivery.  Being generous over the Christmas / New Year period I gave them a few extra days to arrive before getting in touch, as the EVRi tracking wasn't progressing.

They immediately apologised and fast tracked a replacement order (via FedEx) as EVRi had ' lost the consignment.  (No surprises there, then).  The fast-tracked order arrived the next day.  All good.

Today, a month later, one of the original boxes of crates arrived in predictable EVRI condition.  These boxes are pretty indestructible - normally.

I let Rymans know and they simply said keep them (well, what's left) as a goodwill gesture. It made sense but it was still greatly appreciated as these boxes aren't cheap.

On a different thread I had a bizarre run-in with the advertising department of Garden Rail.  They'd offered a couple of discounted ad's, which we'd accepted.  The order acknowledgement arrives with their usual multiple pages of T's & C's.

A couple of days later, comes a demand for payment.  Eh?  The terms say 30 days (and every other mag we advertise in, invoices on publication, not months in advance).  Oh, no, apparently those terms 'don't apply to us'.  Oh yes they do. 

Someone needs to explain marketing to the advertising department, as weird as that may seem (and perhaps contracts too).

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Of the three companies here, I plan to only ever use one of them in the future.  No prizes for guessing which one.