He Wasn't For Talking

SWMBO didn't have a good night.
She also only had 3/4 of a slice of toast and half a cup of tea for her breakfast (and she loves her tea).

Mid morning I asked her if she wanted to for a walk and she thought that was a good idea.
She elected on a route that would take us about an hour - we got 5 minutes from the house and felt she needed to go home.
I got her to phone the doctor and she got a call-back. An appointment was thereafter made for 2pm. Hmmmmm!
Her lunch consisted of a banana.
When she came out from seeing the doctor she had to make a follow up appointment for getting the results of some blood tests, the x-ray she was to have done and the ECG which also needed done.
She phoned the x-ray department and an appointment was duly made.
However, she couldn't get through to the ECG department - and neither could the main switchboard at the hospital. She did manage to get a snotty receptionist at the out-patients department who told her that there was nobody in the office so she would have to keep trying. 
So she did - and so did I...............nothing!
As time went on it was becoming obvious that we were not going to get an answer and considering the phone times are Mon-Fri - 9am to 4pm it was looking that there was going to be no joy.

That was when I began to get just a tad annoyed.
I phoned the main switchboard and explained the situation and asked to speak to a manager. She did her best but couldn't get anyone so put me through to the out-patients department and I ended up talking to the same snooty girl who told me that all the nursing staff were busy, there was no secretary on duty and there were no managers on duty either. Maybe it would best if I just took SWMBO to A&E.

That was when I blew my stack.

It really goes to show that the problem with the NHS is not the front line staff - IT IS THE MANAGEMENT ........ they couldn't organise a piss-up in a brewery (or maybe that is where they and the secretaries were). They are the ones causing the back-logs and bed-blocking, the huge queues at A&E and wasting money. Get rid of 2/3rds of the management, the ridiculous amount of paperwork (that they require to maintain their mini empires) and get back to the old 'Matron' style of working and actually dealing with patients  - not numbers.

The 4 pictures HERE is not steam coming from my ears - it is a neighbours heating vent .......... honestly.