Fixed

We love our Jura coffee machine. It was expensive but it is used every day and makes us perfect coffee every time. It even has pictures as you can see.

Then yesterday our dear machine developed a problem - the drip tray would not go in properly, it appeared to be jammed by something inside. We decided not to try to do anything with the mechanics of the machine and got out the capsule machine that we take away with us. We started looking at the purchase details to see if it was still in warranty - it was, just.

This morning Gordon rang the Jura centre, which we know is in Colne as that is where we went to buy the machine. A lovely lady answered immediately. On hearing about the problem she said - do this, then do this, do this, next do this, do this . . . and it worked! Apparently the machine had got itself into a tizz and now it is fine. Great service by Jura.