What I should have access to

And again, I don’t. Not sure what I can do. They probably think I’m just a silly old woman who has no need for it.
I’m trying to fight a rejection of my citizenship claim, buy a house, buy furniture, get devis from companies to do essential work on new house, search for a summer holiday with Tom’s family, worried about an eight months pregnant daughter who is unvaccinated and has Covid and finally, but certainly not least, have videocalls witj my 3 year old grandson.