Hermes
What a week. We booked two parcels to be sent via Hermes, one to Manchester and one to Swindon.
Fist of all they weren't collected until 2 days after the booked date, then, when I complained, one was cancelled, AFTER the parcels had been collected, but I got mu money back.
Then the supposedly cancelled parcel was delivered, then the other parcel has been marked as delivered, but it hasn't been.
Dealing with customer services is a nightmare, so much so that 5 days after the parcel was supposedly delivered, we are no further on.
A feel an email to the CEO coming on.
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