Helpful meetings today with Ralph & Sarah, our comms team. So lots of thinking about the who and what and why and how and when of communications. And thinking too about the diminishing impact of resource-laden emails, information overload and the importance of listening in engagement. I read recently, “The leader who does not listen will soon be surrounded by people who have nothing to say”. We're re-thinking what we do, why we do it and how we do it, hoping to support people more effectively.