What you said you miss didn't miss

I ordered a citrus juicer. It duly arrived, and I believed one of the juice cones was missing. I sent an email. I received the following reply. Pure poetry!


We are really really sorry for you.
The part you said you miss
didn't miss

please see 
the attachment. 
You can disassemble.

If you still don’t have the part
after you disassembled
please contact us

again.
Best regards
Customer service team