We are not robots

Saw this robot in a gift store while looking for a sympathy card, then off to the dry cleaners. The woman behind the counter (whom I know) was looking upset and she started crying while telling me a much loved customer had died. So I listened while she talked and asked her if she wanted a hug, which she did.

She's poured out her heart to me before, in the aisle of the local supermarket. This ministry is a funny old business.