New Nadirs In German Customer Service

My colleague finished up today for a 2 week holiday (in the Seychelles - many miles removed from the cold and unwelcoming November we have here). I hope he has an absolutely marvellous time.

I also hope that I don't miss him - because that would mean that something has gone horribly awry and I really don't need that kind of grief at the minute.

Not after the phone call that we got this afternoon.

Some of you will know that we recently had a new bathroom fitted and the process was not one that you could describe as smooth or indeed professional.

The firm had promised to come and fix:
the lever for the shower (which they installed wrongly)
the heating in the bathroom that you can't turn off
the glass for the shower cubicle
the parquet in the hall
the paintwork in the stairwell
and they promised to do it one day.  You know to minimise the disruption in the house - almost by way of apology that they had messed things up entirely and were sorry about that.

They were meant to come tomorrow to do everything.

So the last thing you want to hear from the firm that keeps on giving is that they've f***ed things up again.

They've got the glass, they said, but they didn't have the things to fasten into place. So that'll have to be sometime next week.

The shower lever takes 4 weeks to organise - a special thing that they have to bring by foot from Shanghai.  Apaprently it's made of an alloy of unicorn farts and orange blossom and must be in contact with a human who is walking barefoot for all the 4 weeks.

But they will fix the parquet.  And paint the walls.  And fix the heating.

Allegedly.

Can you imagine what this company would be like if they decided to something badly?

So there we have it - be glad that we encounter New Nadirs In German Customer Service so you don't have to.  You don't have to thank us, a little sympathy wouldn't go amiss though.