Broken handles

To be blunt: there are dishonest customers out there...and every business
runs into them. Dress shops will tell you of all sorts of gimmicks by which
customers buy something for a "special occasion" and try to return it as
"defective" after wearing it once. (Why dress shops should test returns for
DNA?)

I was once in a good restaurant (our agency's guest) when headwaiter came
to ask had we seen the person who had "abandoned" a nearby table. We hadn't.
The waiter said it was not that rare for someone to order, eat, leave some
food and wine unfinished, get up as though to go phone, or to the loo....and
vamoose leaving bill unpaid.

The broken handle case is a bit dodgy--where there are handles one tends,
instinctively, to grab them. I think the idea of eliminating handles by
taping them down is a good one.


-----Lili Krakowski