Lady Sage Days

By LadySage

A day of phone calls

This morning I had a call from the people I'd complained to about the hospital my friend was at. I'd complained to PALS. They said they'd got a message back from the Matron who apologised for not contacting me to tell me my friend had gone home.

I give up.

I told the woman at PALS that I hadn't been complaining about not being informed that he'd been sent home. I was complaining about the fact that he hadn't been sent home, had been transferred to another hospital and I'd been getting told he had been sent home and knowing he wasn't at home I'd had to get the police involved who were also told by the hospital that he'd been sent home.

So PALS put this to the Matron and I got another call back saying they apologised for the misinformation and that they had been giving me the details from my friends first discharge from the hospital when he did go home.

Just doesn't add up to me. For one thing these things happened on separate days, the first day he came home at 5pm in a minicab.

He'd had to go back that same evening due to the pain he was in and the following day he was transferred to another hospital early in the morning.
When I rang to find out how he was doing I got told he'd been sent home at half past seven !

So where did they get the half past seven figure from ?
Especially if they were mistakenly referring to him going home the day before when he went home at 5pm, like they said.

So much for complaining then. Waste of my time completely and do I feel any lessons have been learned by them..... not one bit.

Later today I rang the second hospital to find out how my friend had got on with his CT scan and was told he was just going for it and could I ring in an hour. They then scared me by saying they can't tell me things over the phone (not that I'd even asked anything) and wondered if I would be coming in !!!!

I just imagined they wanted to tell me something awful and then when I tried to ring back nobody was answering the phone. I tried for about three hours.

In the end I text my bf and he said he'd do it for me but I didn't hold out any hope because I'm my friend's next of kin and I don't get told anything, in fact they went out of their way to tell me they couldn't tell me anything.

Next thing I know I get a text from my bf to tell me my friend is going to start eating and drinking from tomorrow and depending on how he does they'll be able to send him home.

Why couldn't they tell me that ?
I'm not at all funny on the phone with anyone. I don't get it at all.

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