In the style of...

At work today, a client claimed that as she was going down the escalator, she felt a shock that made her right leg numb and couldn't move it for a second or two. In short, our security people filed an incident report and forwarded it to our central claims office.

scenario 1: she'll sue, our company will pay.
scenario 2: she'll sue, our company will fight it.
best scenario which is unlikely, she's okey, she'll forget the whole thing and everybody is happy.